Job Information
Oshkosh Corporation Inside Sales Coordinator in Manchester, United Kingdom
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
This role is being developed in line with the UK & EMEAI Strategies and will work in conjunction with an existing Inside Sales Coordinator. The support that this role will offer to both the UK&I Sales Team and the customer base will help towards meeting all elements of the strategies, but in particular the ‘Unparalleled Customer Experience’; ‘Provide and Prove the Value of JLG’, ‘Live a People’s First Culture’ and ‘Institutionalized Operational Excellence’ elements.
The Inside Sales Coordinator, will provide support to the UK&I Sales Director and Account Management and Business Development Team to ensure that their commitments to customers are carried out in a timely manner and to allow more ‘customer-contact’ time. The Inside Sales Coordinator role, will be part of a Shared Services Administrative team that over time will learn aspects of other administrative roles in order to provide support during absences and busy periods throughout any given day.
Responsibilities for Inside Sales Coordinator
Maintain organised sales records and report month-end goal setting to the General Manager and Sales Director
Arrange for creation and distribution of presentations and supporting documents to help Account Management Team generate business leads
Support Account Management Team by completing orders in a timely manner, and keeping customers informed of delays and delivery dates
Attend essential sales training meetings and develop an understanding of all the company's services and products
Monitor and organise inventory while effectively tracking new products for sale
Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone
Attend weekly Inside Sales Calls and coordinate activities / orders with other departments – Workshop, Accounts, Financial Solutions, Logistics
Establish active communication and engagement with Account Management Team to ensure that orders are processed promptly
Collaborate with Account Management Team in weekly meetings by creating and maintaining weekly and month-end sales reports
Qualifications for Inside Sales Coordinator
Working knowledge of Microsoft Windows and Excel spreadsheets using pivot tables
Demonstrated ability to assist General Manager, Sales Director, Business Development Managers and Account Managers with any additional work as needed
Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services
Must thrive on working in fast paced, reactive working environments
Be strongly skilled in organisation, problem-solving, customer service, and multitasking while being committed to excellence
Must have strong interpersonal, communication (phone & email etiquette) and organisational skills
Must be able to assist in sales and marketing campaigns as needed, particularly through presentations
Must be resilient, determined and driven
Good emotional intelligence, effective interaction with callers, visitors, managers and co-workers and self-management are keys to success in the role.